Refund policy

CahooTravel subscriptions are billed by Paddle.com, our authorised reseller and Merchant of Record. All payments, invoices, and refund processing are handled by Paddle on our behalf.

Because CahooTravel is a digital service and each price search is delivered and consumed at the moment it is run, subscription fees are generally non-refundable once the service has been accessed. By subscribing and running your first search, you acknowledge that the digital content has been delivered in full.

If you subscribed by mistake or changed your mind before running any searches, you may request a full refund within 24 hours of your initial purchase. This exception applies to first-time subscribers only and requires that no paid searches have been conducted on the account. Renewal charges and plan upgrade charges are not eligible for this exception.

Under the EU Consumer Rights Directive and UK Consumer Contracts Regulations, you have a statutory 14-day right of withdrawal from digital subscription contracts. However, this right is waived when you explicitly consent to immediate delivery of the digital service at the point of purchase. By completing checkout and confirming that you agree to immediate access, you waive your right of withdrawal in accordance with Article 16(m) of the Directive. If you did not run any searches, you may still request a refund within 24 hours as described above.

Refunds will not be issued in the following circumstances: (a) one or more searches have been run on the account since the charge date; (b) more than 24 hours have passed since the purchase; (c) the request is for a subscription renewal rather than an initial purchase; (d) the account has been suspended or terminated for a violation of our Terms of Service; (e) the request relates to a free-tier account, which is not subject to billing.

Contact us

Email support@cahootravel.com with the subject line "Refund request" within 24 hours of purchase. Include the email address on your account. We will verify eligibility and respond promptly.

Via Paddle directly

You may also contact Paddle customer support at paddle.com/support. As our Merchant of Record, Paddle is authorised to process refunds on our behalf and may exercise independent discretion in exceptional cases.

Approved refunds are processed by Paddle and typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer.